At SITJOY, we stand behind the quality and craftsmanship of our furniture. This Warranty Policy explains what is covered, what is not covered, and how to submit a warranty claim.
This limited warranty applies only to the original purchaser of eligible SITJOY products purchased directly from www.sitjoyhome.com. Proof of purchase is required for all warranty claims.
1. 1-Year Limited Warranty
Each eligible SITJOY product includes a 1-year limited warranty unless otherwise stated on the product page.
The warranty period begins on the date your order is delivered, based on our delivery records, and continues for one year from that date.
If a product or part is repaired or replaced under this warranty, the repaired or replacement product or part will be covered only for the remaining period of the original warranty.
2. What This Warranty Covers
This warranty covers eligible defects in materials or workmanship under normal residential use.
Warranty coverage may include:
- Missing parts or materials at the time of delivery
- Manufacturing defects in materials or workmanship
- Products that do not match the description in the applicable sales agreement at the time of delivery
- Major functional defects in covered components, such as armrests, reclining mechanisms, backrest mechanisms, or other built-in functional parts
- Product issues related to a specific purpose only if SITJOY expressly confirmed in writing that the product would meet that stated need
If a covered defect is confirmed, SITJOY may, at its discretion, provide replacement parts, repair assistance, a replacement product, or a refund.
3. What This Warranty Does Not Cover
This warranty does not cover:
- Normal wear and tear from regular use
- Minor cosmetic variations, natural material differences, or slight differences from product images
- Color differences caused by lighting, photography, screen settings, monitor resolution, or natural variations in materials
- Damage caused by improper assembly, misuse, abuse, neglect, or failure to follow care instructions
- Damage caused by pets, stains, liquids, moisture, heat, humidity, salt, pollutant gases, or harsh environmental conditions
- Damage caused by contact with water, solvents, chemicals, or other substances that may break down materials
- Damage caused during customer self-assembly due to failure to follow the assembly instructions
- Damage caused by unauthorized modification, alteration, repair, or replacement parts
- Damage caused by use in commercial, rental, public, or non-residential settings
- Incidental, indirect, or consequential damages resulting from use, misuse, inability to use the product, or product defects
- Damage, tears, or missing parts that were not reported before assembly when the issue was visible upon delivery
- Products purchased from unauthorized sellers, resale platforms, secondhand sellers, or channels outside www.sitjoyhome.com
- Clearance items, final sale items, display items, or other excluded items unless required by law
4. Inspecting Your Product Upon Delivery
Please inspect your package and product carefully upon delivery.
If the packaging is seriously damaged, you may refuse delivery and contact us immediately at service@sitjoyhome.com.
After opening the package, please inspect all parts before assembly. If you find damage, tears, missing parts, or visible defects, please do not assemble the product. Contact us promptly with photos or videos of the issue, the packaging, and the shipping label.
Failure to report visible damage or missing parts before assembly may affect warranty eligibility.
5. How to Submit a Warranty Claim
To submit a warranty claim, please email service@sitjoyhome.com with the following information:
- Your order number
- Your name and contact information
- A clear description of the issue
- Clear photos or videos showing the defect
- Photos of the product label, packaging, or shipping label if available
We may request additional information, photos, or videos to verify the issue. If you do not provide the required information, we may be unable to process your claim.
6. Warranty Solutions
If your warranty claim is approved, SITJOY may offer one or more of the following solutions:
- Replacement parts
- Repair instructions or assembly guidance
- A replacement product
- A partial refund if you choose to keep the product
- A refund if the issue cannot be reasonably repaired or resolved
For defects involving replaceable parts, we may ship replacement parts to you free of charge and provide the necessary installation or assembly instructions.
You may replace the parts yourself or use a third party. However, SITJOY is not responsible for labor costs, service fees, or damage caused by improper installation or failure to follow instructions.
Replacement parts or products may vary slightly in appearance due to material variations, hand-finishing, production updates, or availability.
7. Out-of-Warranty Service
If your product is outside the warranty period, SITJOY may still be able to help if replacement parts are available.
Out-of-warranty replacement parts, shipping, handling, packaging, transportation, customs duties, or related fees may be charged to the customer.
Availability of out-of-warranty parts is not guaranteed.
8. Warranty Transferability
This limited warranty applies only to the original purchaser and is not transferable.
Any subsequent owner receives the product “as is” and is not covered by this warranty.
Any attempt to transfer this warranty may void the warranty.
9. Unauthorized Sellers
Because we cannot verify the authenticity, condition, handling, storage, or purchase history of products sold outside www.sitjoyhome.com, we cannot provide warranty support for products purchased from unauthorized sellers, resale platforms, secondhand marketplaces, or other unofficial channels.
10. Limitation of Warranty
This limited warranty gives you specific rights and is subject to applicable laws.
Nothing in this Warranty Policy is intended to limit any rights you may have under applicable consumer protection laws.
To the fullest extent permitted by law, SITJOY is not responsible for incidental, indirect, special, punitive, or consequential damages arising from the use, misuse, or inability to use the product.
11. Policy Updates
SITJOY may update this Warranty Policy from time to time. Any updates will be posted on this page with the revised “Last updated” date.
The warranty terms in effect at the time of your purchase will apply to your order unless otherwise required by law.
12. Contact Us
For warranty questions or to submit a warranty claim, please contact us:
Email: service@sitjoyhome.com
Customer Service Hours: Monday – Saturday, 10:00 AM – 7:00 PM PST
Website: www.sitjoyhome.com