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Frequently Asked Questions
General Questions
Do you have a showroom or physical store?
Currently, SITJOY operates as an online-only furniture brand. By selling directly to customers online, we are able to offer premium-quality furniture at more affordable prices without traditional showroom markups.
Are SITJOY recliners easy to assemble?
Yes! Most SITJOY products are designed for quick and simple assembly. In most cases, setup takes only 10–20 minutes and no additional tools are required. Assembly instructions are included in every package.
What materials are used in SITJOY furniture?
Our products are thoughtfully designed using carefully selected materials such as premium fabrics, high-density foam cushions, durable metal or solid wood frames, and ergonomic support systems. Product-specific material details can always be found on each product page.
How do I care for and clean my SITJOY furniture?
For regular maintenance, we recommend gently vacuuming fabric surfaces and wiping with a soft, damp cloth. Avoid using harsh chemical cleaners or abrasive materials. For spills, blot immediately with a clean cloth instead of rubbing.
Are your products suitable for small apartments?
Absolutely. Many SITJOY products are specifically designed for apartments, small living rooms, bedrooms, dorms, and compact spaces. Our modular sofas and recliners focus on comfort while maximizing space efficiency.
Can I request fabric or color swatches?
Currently, we do not offer physical swatches for all products. However, our product pages include high-resolution images and detailed color descriptions to help you make the best decision possible.
Orders & Payments
Do you offer discounts or promotions?
Yes! SITJOY frequently offers seasonal promotions, holiday sales, and exclusive discounts. Subscribe to our newsletter to stay updated on the latest offers.
What payment methods do you accept?
 

We accept Visa, Mastercard, American Express, Discover, Maestro, JCB, PayPal, Klarna, Apple Pay, Google Pay, and Afterpay.

Available payment methods may vary by location, device, browser, order value, and provider eligibility. The options shown at checkout are final.

Will I receive an order confirmation email?

Yes. Once your order is successfully placed, you will receive an order confirmation email shortly after checkout.
A second email with tracking information will be sent once your order ships.

If you do not receive a confirmation email within a few hours, please contact our customer support team.

How long will it take to get my order?
Normally, the shipping averages 4-7 business days. Delivery details will be provided in your confirmation email.
How can I track my order?

Once your order ships, you will receive a tracking email with your tracking number and carrier information.You can use the tracking link anytime to check your delivery status.

How can change my delivery address before my order is shipped?
You can submit a form and we will amend it for you as soon as we see it.
I have already placed an order, how to change the color or model?
Please contact service@sitjoyhome.com time for guidance on how to make adjustments.
Can I cancel my order?

You may change or cancel your order before shipment. After receiving the ready-to-ship notice, you have 24 hours to request changes or cancellation at no cost. After that, return shipping and a 10% restocking fee may apply.

Shipping & Returns
Can I exchange my chair?
Absolutely. You can exchange for up to 30 days after shipping. You need to pay the shipping costs.
How long is the warranty on the chair?
We offer a 1 year warranty, please see our warranty policy for the exact terms.
What if my chair is still under warranty and there is a problem?
Please send an email to service@sitjoyhome.com, and we will address your issue as soon as p
Will my furniture arrive in multiple boxes?
Yes. Larger furniture items may ship in multiple packages, and boxes may arrive separately depending on the carrier.
When will I receive my refund?
Once your returned item is received and inspected, refunds are typically processed within 5 business days back to the original payment method
I need more help
If you still have questions, our support team is here to help.
Email: service@sitjoyhome.com

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