How to contact with sitjoy team？

How can we help?

Expert support for your SITJOY home.

Email Us

Reach out to us anytime. To help our specialists assist you faster, please include:

Your name and order number
Product series (Nexus, Vista, or Aura)
Photos or videos for service requests

Email service@sitjoyhome.com →

Phone Support

Feel free to text us directly or leave a detailed voicemail. Our specialists will respond via message or call back shortly.

Service Hours:
Monday - Saturday
10:00 am - 7:00 pm PST

Text or Call +1 (320) 634-6546 →

Leave us a message

Frequently Asked Questions

Will the color match the product photos exactly? Will it suit my home?

Colors might look a little different depending on your lighting and screen, but the actual difference is usually very small. If you want to be sure, you can always order a fabric swatch first～

Missing sofa parts?

Large sofas ship in separate packages (arrive within 3 days typically).

Can I expand my modular sofa later?

Absolutely. All SITJOY modular collections (Nexus, Vista) are designed for growth. You can order additional modules anytime to adapt to your evolving living space.

What's the minimum door width needed for delivery?

Sofa/chairs comes in separate parts for packaging, allowing you to open the packaging and pass the upper and lower parts of the chair through narrow doors before assembling them together.

Does leather resist scratches?

Yes! Our treated leather offers high scratch resistance while developing a natural patina over time.

What is the chair back/bottom made of? ls it real wood or a plasticy looking laminate?

Plywood in ash veneer.

What is the difference between electric and manual versions?

Electric ones are user-friendly suitable for all ages, including elderly. It features a USB charging port for charging.

Manual ones do not require a power source, make it economical and suitable for situations where electricity is not available.

Our Information

US Fulfillment & Service Hubs

West Coast: Riverside, CA

Central: Katy, TX

East Coast: Burlington, NJ | Hardeeville, SC

Strategic nationwide hubs ensuring fast shipping and easy local returns.

Corporate Information

Owned by: SIT-JOY LIMITED (Reg: 3188147)

Address: FLAT 2304, 23/F HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONG KOK KOWLOON

*Administrative only.

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