At SITJOY, we want your checkout experience to be simple, secure, and convenient. We offer multiple payment options so you can choose the method that works best for you.
1. Accepted Payment Methods
We offer a variety of payment methods, including but not limited to:
- Visa
- Mastercard
- American Express
- Discover
- Maestro
- JCB
- PayPal
- Klarna
- Apple Pay
- Google Pay
- Afterpay
Available payment methods may vary depending on your location, device, browser, order value, and payment provider eligibility. The payment methods displayed on the checkout page shall prevail.
2. Payment Currency
All prices on our website are displayed and charged in U.S. dollars (USD) unless otherwise stated during checkout.
If your payment method uses a different currency, your bank or payment provider may apply exchange rates or additional fees. SITJOY is not responsible for currency conversion fees, foreign transaction fees, or other fees charged by your bank or payment provider.
3. When Payment Is Charged
Payment is charged when your order is placed or when your payment provider authorizes the transaction during checkout.
Your order will not be processed until payment has been successfully authorized or completed.
If your payment is declined, your order may not be completed. Please check your payment details or contact your bank or payment provider for assistance.
4. Buy Now, Pay Later Options
We may offer Buy Now, Pay Later options through third-party providers such as Klarna and Afterpay.
These payment options are provided by independent third-party payment providers and are subject to their own terms, eligibility checks, approval process, payment schedule, late fees, and privacy policies.
SITJOY does not control approval decisions, payment plans, or fees charged by Klarna, Afterpay, or other third-party financing providers.
5. Secure Payment Processing
Your payment security is important to us. Payments are processed through secure third-party payment providers.
SITJOY does not intentionally store full credit card numbers on our own servers. Payment information is encrypted and handled by authorized payment processors.
Please make sure your billing information is accurate and matches the information associated with your payment method to avoid payment delays or order cancellation.
6. Payment Verification
For your protection, some orders may require additional payment or identity verification before processing.
If verification is required, we may contact you using the email address or phone number provided at checkout.
Failure to complete verification may result in order delay or cancellation.
7. Taxes and Fees
Applicable taxes, if any, will be calculated and shown during checkout before you complete your purchase.
Additional fees charged by your bank, card issuer, PayPal, Klarna, Afterpay, Apple Pay, Google Pay, or other payment providers are not controlled by SITJOY.
8. Refunds
Approved refunds will be issued to the original payment method used for the order.
Refund processing time may vary depending on your payment provider. After we process the refund, it may take additional time for your bank, card issuer, or payment provider to post the credit to your account.
For orders paid through Klarna, Afterpay, PayPal, Apple Pay, or Google Pay, refund timing and posting may also depend on the policies of those payment providers.
9. Failed or Duplicate Payments
If you believe you were charged more than once, or if you experience a payment error during checkout, please contact us at service@sitjoyhome.com.
Please include your order number, email address used at checkout, and a screenshot or description of the payment issue so we can review it as quickly as possible.
10. Payment Disputes and Chargebacks
If there is an issue with your order or payment, please contact us first at service@sitjoyhome.com so we can help resolve the problem.
Opening a payment dispute or chargeback before contacting us may delay the resolution process.
11. Contact Us
If you have questions about payment methods, billing, refunds, or payment verification, please contact us:
Email: service@sitjoyhome.com
Customer Service Hours: Monday – Saturday, 10:00 AM – 7:00 PM PST