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Our Commitment to You

If you find the same SITJOY product at a lower price within 30 days of your purchase, we will refund the difference.Our goal is simple:Excellent design, fair prices, and worry-free shopping for you.

What We Match

We will honor a price match if the following conditions are met:

1. Price drops on sitjoyhome.com

If the item you purchased on sitjoyhome.com goes on sale within 30 days of your purchase, you may request a refund of the price difference.

  • The 30-day window begins from the date of purchase
  • Applies only to identical items (same model, color, configuration)

2. Lower Price on Other SITJOY Authorized Retailers

If you find the same SitJoy product at a lower price on an authorized retailer within 30 days of purchase, we will match the price.

Authorized retailers may include:

  • Amazon (official SitJoy store or authorized listings)
  • Other approved retail partners listed on our website

What’s Not Eligible

To keep pricing fair for all customers, the following are excluded from price matching:

  • Prices from unauthorized sellers or third-party marketplaces (e.g., eBay, Walmart Marketplace sellers)
  • Limited-time promotional events (e.g., Black Friday, Cyber Monday)
  • Coupon codes, referral discounts, or membership-only pricing
  • Bundle deals, clearance items, or final sale products
  • Customized or made-to-order items
  • Prices from auction websites or resale platforms

How to Request a Price Match

Requesting a price match is simple and only takes a few minutes.
Step 1: Contact Our Support Team

Reach out to us within 30 days of your purchase through one of the following methods:

Email: service@sitjoyhome.com
Text or Call: +1 (320)634-6546
Step 2: Share Your Order Information

Please provide the following details so we can review your request quickly:

Your order number
Product name or product link
Screenshot or URL showing the lower price
Step 3: We Verify the Price

Our customer support team will review the submitted information and verify that the item qualifies under our Price Match Guarantee policy.

Verification typically takes 1–3 business days.

Step 4: Receive Your Refund

Once approved, we will refund the price difference to your original payment method.

You will receive a confirmation email once the refund has been processed.

Step 1: Contact Our Support Team

Reach out to us within 30 days of your purchase through one of the following methods:

Email: service@sitjoyhome.com
Text or Call: +1 (320)634-6546
Step 2: Share Your Order Information

Please provide the following details so we can review your request quickly:

Your order number
Product name or product link
Screenshot or URL showing the lower price
Step 3: We Verify the Price

Our customer support team will review the submitted information and verify that the item qualifies under our Price Match Guarantee policy.

Verification typically takes 1–3 business days.

Step 4: Receive Your Refund

Once approved, we will refund the price difference to your original payment method.

You will receive a confirmation email once the refund has been processed.

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Additional Terms

  • Price match applies only to purchases made directly on SitJoyHome.com
  • Only one price adjustment is allowed per item per order
  • The product must be identical in model, color, size, and configuration
  • Requests must be submitted within 30 days of purchase
  • SitJoy Home reserves the right to verify pricing and eligibility before approval

Last updated: May 26, 2026

FAQS

How long do I have to request a price match?
You may request a price match within 30 days of your original purchase date. Requests submitted after 30 days will not be eligible.
What proof do I need to provide?

To help us verify the lower price, please provide:

  • Your order number
  • Product link or product name
  • Screenshot or URL showing the lower advertised price
Does SITJOY match prices from Amazon?
Yes — we may match prices from Amazon if the product is sold by the official SITJOY store or an authorized retailer, and the item is identical in model, color, and configuration.
Are holiday promotions or clearance sales eligible?

No. Limited-time promotions such as:

  • Black Friday
  • Cyber Monday
  • Flash sales
  • Clearance or final sale items

are not eligible for price matching.

How will I receive my refund after approval?

Once your request is approved, the price difference will be refunded to your original payment method. Processing times may vary depending on your bank or payment provider.

Can I request more than one price adjustment for the same item?

Only one price adjustment per item is allowed within the 30-day price match period.

Does the product need to be exactly the same?

Yes. The product must match exactly in:

  • Model
  • Color
  • Size or configuration
  • Material or finish

to qualify for a price match.