Last updated: June 30, 2026
At SITJOY, we want your furniture delivery experience to be clear, safe, and efficient. All products are carefully packaged for transit and delivered by professional third-party carriers or specialized furniture delivery partners.
Eligible orders delivered within our shipping area include free standard shipping unless otherwise stated on the applicable product page or during checkout.
Depending on product availability, warehouse location, item size, and carrier arrangements, an order may ship from different warehouses and may arrive in multiple shipments. If your order contains multiple items, each item may have a different tracking number or estimated delivery date.
Unless otherwise stated on the applicable product page or during checkout, SITJOY currently ships eligible products to addresses within the contiguous United States and Washington, D.C.
We currently do not ship to:
Certain products may not be available for delivery to every ZIP code within our general shipping area because of product size, warehouse availability, carrier coverage, or delivery restrictions.
Delivery eligibility will be determined based on the product, shipping address, and information displayed on the product page or during checkout.
We reserve the right to refuse or cancel delivery to locations that are outside our service area, inaccessible, unsafe, or considered high risk for loss or damage.
If we are unable to deliver an order to the shipping address provided, we will contact you. If the order must be cancelled before shipment for this reason, any amount paid for the cancelled item will be refunded to the original payment method.
SITJOY provides free standard shipping for eligible orders delivered to eligible addresses within our shipping area.
Unless otherwise stated on the applicable product page or during checkout:
Free standard shipping covers the standard delivery service available for the applicable product and destination.
Additional charges may apply when a customer requests or requires services beyond standard delivery, including:
Any applicable additional charge will be communicated before the additional service is arranged whenever reasonably possible.
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
Processing time begins after payment approval and any necessary order verification have been completed.
Order processing may take longer because of:
Once your order has been processed and is ready to ship, you will receive an email containing tracking information or delivery-scheduling details.
Processing time is separate from shipping transit time.
After an order has been processed and handed over to the carrier, standard shipping usually takes 3–5 business days.
Shipping time may vary depending on:
Estimated delivery dates displayed on product pages, during checkout, in order confirmations, or in shipping notifications are estimates and are not guaranteed delivery appointments.
The total estimated delivery time is generally 4–7 business days, consisting of:
The total estimated delivery time begins after payment has been successfully confirmed.
Weekends, public holidays, carrier holidays, and days affected by severe weather or other service interruptions may not be counted as business days.
Actual delivery times may vary depending on inventory, destination, carrier availability, access conditions, and other circumstances described in this policy.
Orders containing more than one product may be divided into separate shipments.
Products may ship separately because they are:
Separate shipments may have different tracking numbers, carrier contacts, delivery dates, or delivery time windows.
You will not be charged additional standard shipping fees solely because an eligible order is divided into multiple shipments.
You will receive an email notification when your order leaves our warehouse or when delivery scheduling begins.
For small-parcel deliveries handled by carriers such as FedEx or UPS, tracking information will generally be provided by email.
For larger furniture items delivered by specialized carriers, the carrier may contact you directly by telephone, email, or text message to arrange or confirm:
Carrier delivery windows are estimates and may change because of traffic, weather, route changes, earlier deliveries, access issues, or other operational circumstances.
Please ensure that your email address, telephone number, and shipping address are complete and accurate when placing your order.
Incorrect, incomplete, or unreachable contact information may result in delays, failed delivery attempts, address-correction charges, storage fees, redelivery fees, or the return of the shipment.
Please review your shipping address carefully before submitting your order.
To request an address change, contact us as soon as possible at service@sitjoyhome.com.
We cannot guarantee that an address can be changed after an order has entered shipment processing or has been transferred to a carrier.
An address change may result in:
The customer may be responsible for additional charges resulting from an incorrect address provided at checkout or a customer-requested address change after shipment processing has begun.
We cannot redirect an order to an address outside our shipping area.
The customer is responsible for ensuring that the delivery address is accessible and suitable for the applicable delivery service.
Before delivery, please confirm that:
For large furniture deliveries, customers should check relevant doorways, hallways, elevators, stairways, and room dimensions before purchasing.
SITJOY is not responsible for delivery difficulties caused by inadequate access, incorrect measurements, restricted entrances, unavailable elevators, unsafe conditions, or other limitations at the delivery location.
If a scheduled delivery requires someone to be present, the customer is responsible for being available during the confirmed delivery window.
Additional charges may apply when delivery cannot be completed because of:
These charges may include carrier redelivery fees, storage fees, return shipping costs, address-correction fees, or shipment-interception fees.
Please do not refuse a delivery without first contacting SITJOY unless accepting the shipment would be unsafe.
An unauthorized refusal may be treated as a customer-reason return and may be subject to return shipping costs and the applicable restocking fee.
Please inspect the shipment and packaging as soon as reasonably possible after delivery.
Where possible, visible packaging damage should be noted on the carrier’s delivery receipt before the delivery is accepted.
If your product arrives damaged, defective, or incorrect, please contact us within 3 business days of delivery at service@sitjoyhome.com.
Please provide:
Please keep the original product, packaging, accessories, and shipping materials until we have reviewed your request and provided further instructions.
Depending on the circumstances, SITJOY may provide replacement parts, repair assistance, a replacement product, a return label, or a refund.
Approved claims involving product damage, defects, or SITJOY shipping errors will be handled in accordance with our Return & Exchange Policy.
If tracking information shows no movement for an unusual period, or if an order is marked as delivered but cannot be located, please contact us promptly at service@sitjoyhome.com.
Before contacting us about an order marked as delivered, please:
We may ask the carrier to investigate the shipment.
Customers must provide reasonable cooperation and any information requested for the carrier investigation. The resolution available will depend on the carrier’s findings and the circumstances of the shipment.
If a shipment or delivery is delayed because of unforeseen circumstances, SITJOY or the delivery carrier may reschedule delivery based on the next available delivery date.
Delays may result from:
We will make reasonable efforts to provide updated information when it becomes available.
Delivery dates and time windows are estimates and cannot be guaranteed.
To the extent permitted by applicable law, SITJOY is not responsible for indirect losses, expenses, missed work, or inconvenience caused by delays outside our reasonable control.
Nothing in this section limits any consumer rights that cannot legally be excluded.
To request an order change or cancellation, please contact us as soon as possible at service@sitjoyhome.com.
An order may generally be changed or cancelled without additional shipping or cancellation charges before shipment processing begins.
Once your order is ready for shipment, we may send you a notification. You will have up to 24 hours after that notification to request an order change or cancellation without additional charges, provided the order has not already shipped or been transferred to the carrier.
After the 24-hour period, or once an order has shipped or entered transit:
For an order that has already shipped or entered transit, the customer may be responsible for:
Any applicable fees may be deducted from the refund.
Refunds for shipped orders will generally be processed only after the returned product has been received and inspected.
Clearance items, final-sale items, display items, and orders that have already been delivered may not be cancelled and will be handled in accordance with our Return & Exchange Policy.
Returns, exchanges, refunds, product damage, defects, incorrect items, cancellations, and warranty claims are also governed by our Return & Exchange Policy.
If a product page contains product-specific shipping or delivery information, the product-specific information will apply to that product to the extent it does not conflict with applicable law.
Nothing in this Shipping & Delivery Policy is intended to restrict any non-waivable rights available under applicable consumer protection laws.
For questions regarding shipping, delivery, scheduling, tracking, address changes, delays, or order status, please contact us:
Company: SIT-JOY LIMITED
Brand: SITJOY
Email: service@sitjoyhome.com
Phone: +1 (320) 634-6546
Customer Service Hours: Monday–Saturday, 10:00 AM–7:00 PM Pacific Time
Website: www.sitjoyhome.com
Business Address: Flat 2304, 23/F, Ho King Commercial Centre, 2–16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong
