What if an issue during or after my delivery.
Please contact Chita by using online chatting to leave a message for your order status update, we will surely get back to you within 24 hours.
I have already placed an order, how to change the color or model?
Please contact time for guidance on how to make adjustments.
How long will it take to get my order?
Normally, the shipping averages 7 business days. Delivery details will be provided in your confirmation email. But due to the recent delay of shipment that COVID - 19 impacts has caused, for instock items, current shipping takes 7 to 10 business days, for pre - ordered items, it may take 1 to 2 months to deliver.
CanI return my products?
We strives to embrace all fantasies for users, but if you must return an order, we’re glad to help. please email us and we’ll handle it right away.
How long is the warranty on the chair?
We offer a 2 year warranty, please see our warranty policy for the exact terms.
What if my chair is still under warranty and there is a problem?
Please fill in the question form on our official website and we will deal with it as soon as possible in the order in which the customer submits the form.
How can I change my delivery address before my order is shipped?
You can submit a form and we will amend it for you as soon as we see it.
Is there an estimated delivery date?
We will normally process your order within three working days and you will be notified by email once the parcel has been shipped. You can track the parcel after about 48 hours and estimate its delivery date.
Can I exchange my chair?
Absolutely. You can exchange for up to 14 days after shipping. You need to pay the shipping costs.
How to Pay Credit Card with Paypal Express Check out
Pay with Credit Card by use the PayPal Express Check Out without Register PayPal account:
1. Click On Express Check Out
2. Click On Pay with Credit or Debit Card
3. Enter your Email and Click Continue to Payment
4. Enter Your credit cad number and information on credit card incudes name, expiration date, and CSC Code

Cannot Find Your Answer? SEND US A MESSAGE

* Email
Your message